• Making a return or exchange is easy and FREE.

  • If you receive your order and you are not sure about the size or you are not happy with your choice you have 7 days since the day you received your order to request your refund and after that you will have 7 more days until the order arrives to request and exchange.

  • Remember, it is very important that all items are in perfect condition, with all the original tags attached (including the return tag).

  • We will bear the postage cost of the first exchange or return, any additional costs will be at your expense.

  • Once the return is approved, you will be refunded in the same way in which you made your purchase. It can then take up a maximum of 15 working days for the funds to appear back in your account.

  • Sistwin reserves the right to refuse returned items sent after the deadline, or products that are not in the same condition as in when they were dispatched.

  • Contact us at or call us at 9679204545 and we will inform you about how to proceed. You can contact us from Monday to Thursday from 10.30am to 2pm and from 4pm to 8pm and Friday from 10am to 3pm.